Privacy Policy

Who we are

Onirix("we", "us") provides AI-powered customer support services, including AI voice agents, messaging, and related tools. This policy explains what data we collect and how we use it when you use our website and services.

What we collect

• Account information: name, email address, and organization details you provide when creating an account.
• Knowledge content: documents your organization uploads so the service can answer questions from them.
• Call and message data: recordings, transcripts, callback requests, and SMS messages processed on behalf of your organization.
• Usage data: log and device information used to operate and secure the service.

How we use it

We use your data solely to provide and improve the service: answering calls with your approved content, routing and transferring conversations, scheduling callbacks, sending SMS follow-ups, and giving your team visibility through the dashboard. We do not sell your data, and content from one organization is never used to answer calls for another.

Data isolation and security

Onirix is multi-tenant by design. Your knowledge base, calls, and contacts are isolated per organization, encrypted in transit and at rest, and protected by role-based access controls and audit logging.

Your rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at contact@logestalabs.com.

Contact

Questions about this policy? Email contact@logestalabs.com.